- Mon - Sat: 9.30 am - 6.00 pm
Programs And Courses
Accounting For Property Managers
Through exposure to a commonly used property management accounting software system, students develop skills in accounts payable, accounts receivable, monthly operating statements, year-to-date statements and year-end statements. They also learn the basics of reading financial statements for rental properties, as well as what accounting reports are required by a typical property management contract and how to interpret them.
Administrative Procedures
Though the tools and techniques may change, the role of the administrative assistant remains a valuable asset in all types of organizations. Students construct an introductory awareness of the roles and responsibilities of administrative assistants. They also develop the skills used in a business office environment including office organization and layout; ergonomics; time, work, and resource management; visual and electronic records management; as well as telecommunication techniques, services, and equipment. Practical assignments and case studies examine both the organization and the dissemination of oral and written communications. Students describe and draw together their newly developed knowledge, skills and attitudes in a professional resume.
Advertising And Promotion Management
An in depth looks at the marketing communication mix elements and how they are integrated as part of the overall marketing mix is provided. The role of print, broadcast and outdoor advertising, as well as sales promotion are examined from both a traditional and interactive/new media perspective. Through practical applications, students learn to develop the skills needed to plan and manage a comprehensive integrated marketing communications plan, which includes appropriate objectives and competitive creative strategies addressing positioning concepts and unique selling propositions. The course is both conceptual and application-based with an emphasis on the latter.
Anger Management
This course is designed to identify the many types of anger and how to manage and/or modify it. Students identify their specific anger triggers and how their anger evolved. Personality and behavior influences are examined before moving onto comprehensive anger management strategies proven to be highly successful.
Applied Marketing Research
Students apply the theory of sound marketing research to understand its importance in the managerial decision making process in today's competitive marketplace. They apply current techniques to collect, input and analyze data relating to specific business marketing challenges. Working in teams, students develop and execute a full research study for industry. This study involves specific delineation of problems, design of a research proposal along with collection of secondary and primary data. Teams create and implement a quantitative research effort using a survey they design. Teams complete the term by interpreting their study's findings and presenting the results for management action.
Archives And Records Management
Students explore the principles and methods used by archivists, record and information managers in organizing their collections for better access and retrieval.
Assessment And Evaluation
Students are provided with an overview of the processes involved in assessment and evaluation. A variety of types of evaluation is utilized in order to understand and meet the needs of learners and stakeholders. Students are encouraged to evaluate their own practice as a teacher or trainer in their environment.
Business Continuity Planning
All areas of business continuity and disaster recovery are covered. Students learn the concepts, principles, terminologies and available solutions in this subject area. This course follows DRII the Institute for Continuity Management model.
Business Planning
Students integrate and apply business principles and functions through the development of a business plan. With the practical application of working in teams, they develop tangible skills for the workplace.
Business Writing Strategies
This course is designed for: Professional Sales, Office Operations and Business Practices, Property Management Foundations, Business Communications, Management Studies, Management Studies, Supply Chain Management, Human Resources Management Studies, Human Resources Management Studies, Business Marketing Management, Business Marketing Management, Business Writing, Occupational Safety and Health: Fire Code Administration Students develop practical writing skills using technology for successful communication in business. They learn how to compose business correspondence including emails, memoranda, letters, and reports, with a focus on routine, persuasive and negative messages. A review of grammar and mechanics is included.
Creative Writing Workshop-beginners
This course is designed for beginning writers and for those with previous writing experience who wish to hone their skills. Through a series of exercises and selected readings, participants will be involved in both creative writing and critical reading. They will workshop their own exercises and stories and receive valuable critiques from fellow participants and from the instructor.
Developing Leadership Capacity
Within the context of unprecedented changes in the world we live in, the course focuses on supporting students through a process of learning and inquiry that prepares them to maximize their learning effectiveness and to increase their own leadership capacity. It focuses on the essential leadership skills and attributes needed for success in contemporary leadership position: the ablity to inspire employees to peak performance to foster a workplace culture of trust and continuous improvement, to embrace change and innovation for continuous growth and build a high-performance work team. In order to maximally benefit from this course, students need to have experience working in an organization because many of the course assignments, assessments and activities require this context.
Directed Studies In Project Management
Knowledge gained throughout the program is applied towards the completion of a project. This is a self-study course which is guided by an assigned instructor who monitors the progress of the student.
Document Planning And Management
The document process and the skills required for planning, designing, managing, and controlling online and print documents are examined. All aspects of the production process are examined, with attention given to content specifications, estimation of time and budgets, content management, single sourcing, and document scheduling and tracking. Emphasis is placed on the relationship of writers to other corporate team members in document development.
Employee Relations
The essential components of employee relations including the significance of employee relations, the alignment of employee relations and performance management with organizational goals and objectives, the tactical process of planning for and administering employee performance, the critical link among job design, rewards, and employee performance, individual and team performance evaluations, training and its impact on employee performance, employee counselling, employee discipline and termination are examined. This course fosters the authentic application of current theories and concepts to the knowledge economy organization and employees.
Event Management Strategies
Students gain understanding and skill in the processes involved in overall management of events. Critical path, goal development and program administration are explored. In addition, emphasis is placed on task diagnosis, timeframes, analysis of work problems, and alternative work designs for improving the organizational performance and effectiveness of events.
Event Planning And Protocol
Critical aspects of event planning are discussed including themes, food and beverage planning, cost control, menus, quantity needs, service options and room setup. Key issues involved in protocol when planning hospitality events, including the proper use of titles, seating, levels of service and security are addressed. The purpose and role of media in organizing an event are also discussed.
Expressive Writing
Students improve fluency in written English through constant writing and frequent revision; they develop skills in observation and the sharing of personal experience, and become aware of the relationship of form to content (i.e. using your language to tell your story effectively). Students have an opportunity to improve their writing skills while fulfilling a desire to tell their own story.
Financial Information For Marketing
Students are introduced to management accounting information used by the marketing manager to make financial decisions. The course uses computer applications to illustrate problemsolving techniques.
Financial Management
Students explore the background and goals of financial management in Canada, including the financial goals of business organizations and methods used to raise funds. Specific topic areas include utilizing financial tools to evaluate financial performance, financial forecasting, operating leverage, working capital management and short and long-term financing.
Financial Management For Leaders
An understanding of how to plan for and assess organizational performance is essential for all business leaders and managers. These days, most organizations, whether public, private, government or not for profit use a results-based approach to plan, measure and report on performance. This course introduces a performance measurement and management framework that illustrates the interdependencies between all important dimensions of an organization's performance and their impact on value to stakeholders and shareholders. In addition, particular attention is given to the financial dimension where students learn and apply the fundamentals of financial statement analysis, management accounting and financial management to learn, adapt and inform decision making. Students are engaged through short readings, exercises, mini-case studies and applications in their environment. The course can be helpful to the accounting and non-accounting student.
Financial Management For Small Business
Students are prepared to assume a role as an entrepreneur, acting as a general manager, as opposed to an accounting technician or a financial specialist. The emphasis is on developing a broad understanding of those accounting and financial management concepts and terminologies which serve them in the course of starting and operating a small business.
Financial Planning Fundamentals
The course introduces the fundamentals important to the discipline of financial planning. Students will acquire an understanding of the concepts and applications associated with financial calculations and the analysis of financial statements. The basic concepts of contracting and family law are covered followed by an analysis of government-sponsored benefit programs.
Fire Inspection I
Students gain specific knowledge to properly conduct fire inspections for compliance with the National Fire Code. The course emphasizes Parts 2, 6 and 7 of the National Fire Code. Topics include fire safety requirements in and around buildings, the calculation of occupant load, the establishing of a fire safety plan, the requirements for the inspection, testing, maintenance, and operation of portable extinguishers, water-based fire protection systems, special extinguishing systems, fire alarm systems, emergency electrical power supply systems and emergency lighting.
Fire Protection
Students gain specific knowledge related to fire and life safety. Topics include the chemistry and physics of fire, building design for life safety, and other aspects of fire and life safety. Applicable legislation related to fire and life safety is also covered.
Gas Technician
Topics include safety, customer relations, the properties of natural gas and propane and utilization codes.
Grammar For Writing Professionals
Students are provided with a thorough knowledge of the editing and proofreading process. Potential editors, writers and proofreaders find this course particularly helpful. They gain experience recognizing and correcting errors in accordance with accepted Canadian standards. The importance of working as part of an editing team to help produce acceptable full-length manuscripts is also emphasized.
Graphic Design - Project Development
This course concentrates on 2D design for print incorporating design knowledge learned to date and using the following software programs in a Mac environment: InDesign, Illustrator and Photoshop. Students choose a client from a selection of three, are supplied with a client profile and create artwork for print. Each design stage is monitored through concepts and sketch approval, files preparation and concludes with a final presentation. Emphasis is on meeting deadlines and learning how to problem solve on the computer.
Health And Safety Program Management
Students learn to set up and administer a workplace health and safety program. This course covers program standards and objectives, employee orientation and training programs, record-keeping and data analysis, purchasing and engineering controls, health and safety promotion, program evaluation, occupational health services, applications of management theory and techniques to OHS and special problems and solutions.
Hospital Procedures
This course will provide students with a fundamental understanding of the hospital environment and the health care system. Theory and practice of the nursing unit clerk responsibilities and duties concerning the patient's chart and transcription of physician's orders. Personal and professional skills, confidentiality in the workplace and the Protection of Personal Health Information Act are also examined.
Hospitality Facility Management
This course will introduce students to the key components involved in the design and management of hospitality facilities. The student will acquire knowledge of the following: the nature of hospitality facilities, maintenance needs, the primary facility systems, lodging and food service design and renovation. Today's growing hospitality industry requires managers who understand the basic elements of facility design renovation. This course provides students the required knowledge to become successful managers in the field of hospitality.
How To Start Small Business
This course guides the businessperson through the process of setting up a business. Content areas include feasibility study, forms of ownership, financing, operations, marketing plans, and personal skills. In short, this course helps transform your business idea into a functional business.
Human Relations
What makes people tick ... and how to keep them going! Human Relations improves your understanding of people. You discuss motivation, handling conflict, delegation, building morale and more. Studying these topics gives you practical insights into handling people more effectively and improves your overall performance.
Human Resources Management
Human resources form an integral part of any construction project, and the success or failure of the project can hinge on effective management of the people involved. Using a variety of available resources, students formulate strategies for working effectively with permanent and casual employees, as well as certified trade labourers. Case studies provide the opportunity to debate alternative staffing models for a given scenario.
Human Resources Planning
Strategic initiatives within human resources planning in an organizational framework are examined. The effect and analysis of the external and internal environments impacting human resources supply and demand, international human resources management and HRM program evaluation are also explored. Furthermore, downsizing, restructuring, mergers and acquisitions, outsourcing and succession planning are explored from an HRM context.
Human Resources Professional Career Preparation
Students explore career preparation and development strategies including professional cover letter and resume preparation, job search strategies, interviewing skills, networking techniques, and career development and management. An industry based, practical approach to career development is adopted.
Industrial Relations
Students learn the theory and practice of industrial relations in Canada. They examine the environmental influences that interact in union-management relations, appreciate the complex combination of power, reason, communications, politics, and attitudes that pervade the industrial relations processes, as well as explore significant bargaining issues and their economic implications. Essential elements of the collective bargaining process including preparation for negotiations, strategies at the bargaining table, principles of negotiation, bargaining in bad faith, understanding, interpreting and administering the collective agreement, grievances and the arbitration process are explored.
Information Work
Study of reference materials and the development of reference skills. You will explore the uses of directories, handbooks and manuals, geographical information sources, statistical sources and statutes and regulations of the Ontario Government and also develop your reference interview skills.
Interviewing & Investigations
This course focuses on interviewing and investigation skills. Students develop the interviewing skills necessary to retrieve information from victims, witnesses and suspects. Students learn the basic steps of investigation including the practical development of note taking and observation skills.
Interviewing Techniques
Students learn the basic techniques of conducting an interview and the limited uses of an interrogation in private security. They also learn the legal requirements for statements, cautions in relation to statements and continuity of statements which include how to deal with admissions by a suspect and the legal requirements surrounding the admission of statements in court. Finally, students gain sensitivity to the differences in cultures when it comes to interviewing and how best to accommodate the needs of culturally different persons to achieve their goals in an interview.
Investment Planning
This course examines the nature of capital markets and the theories regarding markets. Students will be introduced to the characteristics of securities, the operation of securities markets and the issues underlying modern portfolio theory. The course describes Canadian financial markets, investor objectives and the selection of investments to fulfill these objectives given the limitations of risk and return.
Language For Business, Listening And Speaking For The Workplace
You increase your proficiency in the use of vocabulary and language for business. You learn to communicate confidently in the workplace by using conversational strategies to express yourself. Authentic vocabulary, expressions and idioms are acquired for use in a business environment. Multi-media Lab periods provide individualized attention to your specific needs.
Leadership And Communication
Students learn the theory and application of effective communication skills for leaders. A critical function of leaders is to represent their organization not only internally, but also to external audiences, such as the media, other organizations, stakeholder groups, the public and government. This highly interactive course improves skills in communicating messages plainly and concisely to both internal and external audiences, dealing with the media and writing clearly for people outside the organization. A key component is articulating a personal philosophy of leadership.
Learning, Thinking And Problem Solving
This subject examines selected knowledge about human behaviour and the use of this knowledge to the individual. Students learn how to better understand themselves and others, and to use psychological theory, and research to manage their own lives and their own problems more effectively.
Management Accounting I
This is part one of a two-part managerial accounting course. Topics covered include job-order costing, process costing, cost volume-profit, variable costing and activity based costing.
Management/leadership Skills
Students gain an understanding of management and leadership styles and develop a personal leadership style. In today's changing economic and political climate, the role of a manager/supervisor is extremely demanding and complex. In addition to managing the many practical aspects of a business operation, managers/supervisors must provide leadership by motivating, empowering and supporting staff. Problem-solving and team-building skills are essential.
Marketing I
This course is the first of a two-part delivery created to provide students with a dynamic and comprehensive perspective of the role of marketing today. An overview of the major marketing functions used within an organization to assess the current market conditions from a marketing planning standpoint and to use this knowledge to make decisions relating to the organizations' competitive positioning strategy and marketing mix is provided. The course is comprised of six learning modules including: Intro to Marketing; Ethics in Marketing; Strategic Marketing Planning; The Marketing Environment and Marketing Research; Buyer Behaviour; Target Market Segmentation and Positioning. It is important to note that the content within these modules focuses on the application of these concepts within the consumer and business markets.
Marketing Foundations
Students are introduced to the fundamentals of marketing including the assessment of business environments to determine market potential. Students analyze the market to determine how to establish a competitive advantage and assess buyer behaviour. The four p's of marketing (product, price, promotion and place (distribution) to determine the ideal set of marketing strategies and tactics to enhance an organization competitive positioning. The course content is addressed through a combination of in class discussions, assignments, exams and a culminating case-based group project.
Master Planning Of Resources
Explore the processes used to develop sales and operations plans and identify and assess internal and external demand and forecasting requirements. The course focuses on the importance of producing achievable master schedules that are consistent with business policies, objectives and resource constraints. Topics include demand management, sales and operations planning, master scheduling and measuring business performance.
Medical Conditions For Medical Office Professionals
Students develop an understanding of common diagnostic tests, medical conditions and treatments as they apply to each body system. They also learn to analyze common conditions encountered every day in a variety of health care settings.
Medical Office Procedures
Administrative and clerical functions including patient reception, scheduling appointments appropriate to patient needs, telephone procedures, medical records management and charting of progress notes, verbal and non-verbal communications with patients, computerization and the medical office, financial records, personal conduct, and, medical ethics and law are covered. The Canada Health Act is introduced, as well as OHIP medical billing.
Natural Resources Career Management
Acquire the skills, tools, and knowledge necessary to develop and manage a career in Natural Resources. We'll discuss career planning, and help you to research employers, with information that includes how and when to apply for positions. We'll look at the program-specific resume writing and the resulting interview. Discussion will include teamwork, interpersonal skills, career advancement, leadership and supervision in the Natural Resources field.
News Writing I
This course is an introduction to News Writing. Through lessons, exercises and study of research material including the textbook, students will write, to professional standards, a variety of news stories, including everything from basic hard news items, meetings, interviews, feature stories, and where possible, breaking news. The course is designed for students who are in year one of college studies leading to a diploma in Journalism and to students who are interested in writing for the media. It is of interest to anyone writing material for newspapers.
Nutrition In Health Care
This course focuses on the basic principles of diet therapy. Several therapeutic diets will be discussed including diets for heart disease, digestive diseases, cancer, and HIV. Special diet recipes and commercial products will be presented. Other topics include tube feeding, texture modifications, and special considerations for the elderly.
Project Administration
Students are provided with basic knowledge of the principles of management, control, organization and planning for projects in the construction industry. Students also learn the dayto-day administration, planning and cost monitoring of a commercial project.
Project Definition And Planning
Focus is placed on project definition and planning, and relevance through the project lifecycle. Focus rests on the definition of project scope, creation of work breakdown structures and development of the project network and resource allocation, followed by the development of the project budget. The budget is then used as the basis for project control and performance reporting. Consideration is also given to the need for risk and quality management at the planning stage. Topics include scope definition, duration estimation, critical path method, estimation techniques, techniques to reduce project duration and the use of earned value analysis as a performance reporting and prediction tool.
Project Management
Leadership today involves all aspects of an organization and multiple skills, duties and responsibilities. This course is designed to meet the needs of leaders in any organization who may be new to project management or who have not had formal project management training. This course provides the practical knowledge to start and complete a project successfully from a leadership perspective. You will learn how the elements of the Project Management Body of Knowledge are applied during each phase of a project's life cycle and the implications of project management on leadership within an organization. This will help establish priorities and effectively manage your projects and project teams.
Project Risk Control And Quality Management
The course is based on the processes of the Project Management Institute's (PMI) A Guide to the Project Management Body of Knowledge (PMBOK), for the management of Risk and Quality in projects. The Risk Management module leads students through an organized approach to risk management, starting with planning for risk management, through the identification and quantification of risks, preparation of risk response strategies, and the monitoring and control of risk factors. The Quality Management module introduces students to the functions of quality planning, quality assurance, quality control and quality improvement in projects. Students also learn about the evolution of quality management and the international system of ISO standards.
Report Writing For Recreation
Students develop the skills necessary to research and analyze information and to summarize, evaluate and report on program related materials. Students learn to research, summarize, and organize information and to report information using standard formats. Students produce oral and written inspection, evaluation or progress reports. Course materials are examined in lectures, workshops and project groups.
Strategic Management
This course has been designed to provide senior business administration students with the opportunity to integrate and apply the broad range of business knowledge and skills assimilated during their program. The class will be structured as a management consulting group made up of a number of cross-functional teams. Each team will develop and present a strategic plan for a different organization selected from a set of detailed cases. All plans will be presented to the class (Board of Directors) for discussion and approval. Classes will be conducted in a seminar format including discussion of strategic analysis processes, techniques, and weekly consultation with the professor regarding the ongoing development of each team's plan. The deliverables will be written reports and group presentations to faculty and industry experts. Other class activities may include discussion, self-study, role-play, experiential exercise, research and case studies. Successfully completing this course will help students prepare for a career in management.
Stress And Performance
Students explore what happens to performance when people are under stress and how effective coping can be achieved through the application of selected psychological skills. Students study the theoretical models of stress and learn how to help performers meet the cognitive and affective demands of situational and predisposition stresses. Examples of topics covered include arousal, anxiety, stress, individual differences and self-regulation. Students develop a perspective for coping with stress that is appropriate for application in different performance environments and with different individuals. This course is delivered in an applied, introspective and interactive environment.
Technical Communications
This course includes various technical writing problems that challenge the student to generate practical solutions that are clear, focused, and expressed in appropriate language and style. The course assists students to develop sound thinking and planning skills that are fundamental to communicating successfully in technical fields. In addition, the computer is used for online research, collaboration with other students, and formatting technical information to industry standards using text and graphics.
Technical Writing I
Students learn how to communicate written technical information to an intended audience. They evaluate the needs of readers before writing technical documents, such as instructions, proposals and tutorials. In addition to communicating technical information in written form, students are also required to communicate in oral form through presentations. The classes are organized as writing workshops so that students can develop their abilities to work individually and as members of a group.
Technology Applications In Archives And Records Management
The face of archives and traditional records management has undergone an evolutionary change over the past 20 years. In a modern office environment, all the evidence of a particular activity is potentially found in a number of systems, electronic or otherwise. These changes exist everywhere and are now primarily being driven by technology. The focus is on the identification of technology, management and policy strategies to address requirements identified through the business processes. Students learn the essential knowledge and skills to systematically define and manage functional requirements and apply technology.
The Power Of Public Speaking
Students explore the psychology and physiology of successful public speaking. Learning occurs in collaborative and individual settings allowing students to become more self-aware and confident. Through ongoing self-reflection, as well as examination of famous speeches, students gain an appreciation of powerful speaking techniques that express opinions clearly. A series of lectures, activities, and workshops allow students to value diverse views and discover how to constructively critique in a collegial manner. Students experiment and find their own unique public persona which is showcased in a final, formal speech on a theme demonstrating their personal growth.
Traffic Management I
Students develop the knowledge, skills, and ability to locate and apply sections of the Provincial Traffic Law. Students practise locating topics in the acts and regulations, master the definitions required to interpret traffic laws, and apply the law concerning police authorities, drivers' licences, permits, and rules of the road. Students develop and practise interpersonal strategies and procedures for dealing with motor vehicle stops.
Working And Communicating In A Medical Setting
Participants learn theory and techniques for successful verbal and non-verbal communication and effective work skills, including communication systems, ethical behaviour, confidentiality, stress and time management, hospital organization and human relations.
Writing A Business Plan
Writing a business plan is essential for success as an entrepreneur and this course helps produce that plan. Students are not left to struggle with standardized forms that do not really fit their business idea or with vague suggestions about how to proceed. At the end of this course students have developed a complete business plan ready to implement their idea. This course takes students through the steps of preparing an effective business plan. It helps students clearly express their unique selling position, research market potential, develop customer profiles, prepare a financial plan with 12 and 24 month cash flow projections, as well as determine your initial advertising and promotion strategies.
Writing A Marketing Plan
Writing a Marketing Plan provides the fundamental skills and templates required to complete a comprehensive and practical marketing plan. Embellishing and enhancing the plan is really a function of writing savvy. This course focuses on the core concepts required to address product positioning, pricing, promotion and place of distribution - the four P's of Marketing. This course provides a blue-print with easy-to use templates which can be applied to any marketing plan. Turning the templates into a plan becomes a simple writing exercise.
Writing A Proposal
Writing a Proposal is a project-based course that systematically guides students through the entire process of producing a proposal. At the outset, each student describes their chosen topic and produces an initial plan that defines the proposal's purpose and type, the target audience and the sources of data to be used as support. Subsequently, students create a hierarchical framework of headings, sub headings and graphics which form the organizational basis of the document. This framework is then expanded into a detailed written outline, complete with topic sentences for each paragraph. Before drafting the proposal, students review paragraph structure, sentence composition and word choice to ensure effective writing. Finally, the proposal is written and submitted for feedback.
Writing For Publications I
The general objective of this course is to introduce students to creative writing and the publishing process. Students follow the various steps of manuscript preparation including, conferencing, editing and proofreading. Students examine the writer's craft using a wide range of professional works as models.
Writing Sales Material
In this course, students examine the craft of persuasive writing as it is applied to sales letters and promotional material. Students learn to analyze the logical and rhetorical structure of effective sales material and to apply similar strategies to their own persuasive writing projects. The media's use of literary techniques, such as allusion and irony, are examined and students practice the use of such techniques in persuading target audiences.
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1440-5328 Calgary Trail NWEdmonton, Alberta
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